Frequently Asked Questions

Are all staff qualified?

All staff are qualified physiotherapists and registered with the UK Health Professions Council.

Do I need a Doctor’s referral?

This is not necessary to make an appointment and we will often refer you back to your Doctor if we think you require further examination or tests. However, certain medical insurance companies will expect you to see your GP before coming to us. If in doubt check with your insurance provider.

What conditions do you treat?

We treat a wide range of conditions incluing joint & spinal problems, soft tissue injuries, sports & overuse injuries, whiplash and work related injuries. We are specialists in the treatment of Women’s Health related conditions, such as stress incontinence or pain during and after pregnancy. Our therapeutic massage service can help to relieve stress, headaches and muscle pain and our Chiropodist can cater for all foot and lower limb conditions. Add to that our acupuncture service which is a first line treatment for chronic pain conditions – you can see that we really can offer the most appropriate treatment for your condition.

Are you registered with Westfield?

Yes, all staff are recognised by Westfield and other major health insurance schemes. We are registered with other health insurance companies too, including BUPA, AXA PPP Healthcare, HSA and Norwich Union.

Will physiotherapy help?

This can only be answered after a detailed assessment by the physiotherapist. In the majority of cases we can help, however, if we do not think we can help, we will inform you and if necessary refer you to your GP or the most appropriate health care professional.

I have had treatment before and it has not worked. Why are you different?

We specialise in long-standing (chronic) problems that remain resistant to treatment. Physiotherapy is a medically based profession and we use our extensive knowledge of anatomy and physiology to not only alleviate your symptoms, but also to identify and tackle the route cause of your problem, thereby helping to reduce the risk of the problem recurring. We use the latest manual and electrical treatment techniques and take part in regular post-graduate training to keep abreast of the latest advances.

How can I pay?

The clinic accepts payment by all major credit/debit cards, cash or cheques (with a cheque guarantee card). If you have health insurance or are referred through a medico-legal company, we can in most cases invoice the company directly.

Can I park at the clinic?

Yes, we have free off-road parking at the clinic.

When is your clinic open?

The clinic is open Monday to Saturday. We offer early morning and late evening appointments (from 8:00 am to as late as 8:30 pm). Please contact our reception for available times.