Customer Feedback Survey
At Meadowhead Physiotherapy, we place a lot of value on the feedback we receive from our customers, since this is the best way to know what we are doing well, but more importantly, where we can improve.
From July 2009, we began asking all patients, irrespective of where they came from or how they found us, if they would kindly complete a customer survey form, which they were free to do anonymously if they so wished. The results have been extremely positive!
When asked “Would you recommend this practice to others?” 100% of patients said YES, they would!!
When asked why?, here’s a selection of the reasons they gave....
“This is my third physio I have visited but only Meadowhead Physio have proved to be effective long term.”
“The practice is clean, staff helpful and friendly, and they have time to explain things clearly and in simple terms.”
“On each of the occasions I attended for treatments I was impressed with promptness and efficiency of practice.”
“Excellent staff, caring physios, always available. Jenny is not just a physio, but becomes your counsellor and friend.”
“I have already recommended this practice to others because the treatment I received was first class.”
“Friendly, prompt and effective treatment. Also the opening hours.”
“Knew exactly where pain was originating and gave me excellent treatment & advice to heal the symptoms quickly. Very reassuring when applying treatment.”
“All the above reasons but sadly your rating scores don't go high enough.”
“Because Jenny was honest about the treatment that I needed.”
“I was very impressed with the friendliness, efficiency and treatment offered. I was in a lot of pain and Jenny fitted me in at very short notice.”
“Friendly service. No problem booking an appointment; excellent advice and practical work carried out by an expert. Parking is a bonus.”
“I received excellent treatment and only had two visits. I was very impressed.”
CUSTOMER SURVEY – FULL RESULTSResults based on 121 responses between July 2009 and April 2010.
Scores are an average of all scores received, where 1 = Poor, 6 = Average and 10 = Excellent
| Waiting time for 1st appointment | 9.6 |
| Telephone manner/friendliness | 9.7 |
| Waiting facilities | 9.3 |
| Appointment on time | 9.7 |
| Payment arrangements | 9.8 |
| Explanation of condition | 9.9 |
| Explanation of treatment | 9.8 |
| Explanation of treatment effects/purpose | 9.8 |
| Treatment effectiveness | 9.5 |
| Value of advice given | 9.7 |
| Overall view of the practice | 9.8 |